This Refund & Return Policy applies to all digital products sold on Arborwoods Virtual.
1. Digital Products Are Non-Refundable
All products sold on this website are digital products.
Due to the nature of instant digital delivery, all sales are final once an order is completed and download access has been provided.
We do not offer refunds, returns or exchanges for digital products after delivery.
This includes, but is not limited to:
AI prompts
PDF playbooks
Automation templates
Creative assets
Business SOP kits
Downloadable files
Digital guides and resource packs
2. Please Review Before Purchase
Before placing an order, please carefully review the product title, description, file format, included content, intended use and compatibility information.
By purchasing, you confirm that you understand the product is digital and non-refundable once delivered.
3. Exceptional Cases
Refunds may only be considered in exceptional cases, such as:
Duplicate payment
Failed delivery caused by a technical error
Accidental overcharge
A wrong file being delivered by mistake
Each case will be reviewed at our sole discretion.
4. Download or Access Issues
If you have trouble accessing your purchased file, contact us at:
hello@arborwoodsvirtual.com
Please include your order number and purchase email.
We will make reasonable efforts to restore access, resend the download link or resolve the technical issue.
5. No Refund for Change of Mind
We do not provide refunds because of change of mind, lack of time to use the product, misunderstanding of the product after purchase, or failure to read the product description.
Shipping Policy
This Shipping Policy applies to all products sold on Arborwoods Virtual.
1. Digital Products Only
We sell digital products only.
No physical products are shipped. No courier, postal service, warehouse handling or logistics delivery is involved.
2. Instant Digital Delivery
After successful payment, your purchased product will be delivered electronically through one or more of the following methods:
Instant download link on the order confirmation page
Email delivery to your purchase email address
Access through your customer account
Download section inside your order history
3. No Shipping Fees
Because all products are delivered digitally, shipping fees do not apply.
If a shipping fee appears by mistake during checkout, please contact us before completing payment.
4. Delivery Time
Most products are delivered immediately after successful payment.
In rare cases, delivery may be delayed due to payment verification, email filtering, technical issues or account access problems.
5. Missing Download Link
If you do not receive your download link:
Check your spam or junk folder
Confirm that your payment was successful
Log into your customer account
Contact us with your order number and purchase email: hello@arborwoodsvirtual.com
Compliance & Quality
At Arborwoods Virtual, we aim to provide clear, useful and well-structured digital products for learning, productivity, creative work and business reference.
1. Product Quality
We make reasonable efforts to ensure that our digital products are:
Clearly described
Properly formatted
Easy to download
Useful for their stated purpose
Organised in a practical and understandable way
2. Product Updates
We may review and update selected products from time to time.
Updates may include:
Content improvements
Formatting refinements
Additional examples
Corrected errors
Improved usability
Expanded instructions
File structure improvements
Unless specifically stated on the product page, updates are not guaranteed for every product and may vary depending on product type, purchase date and technical availability.
3. Customer Responsibility
Customers are responsible for reviewing product descriptions before purchase and deciding whether a product is suitable for their own needs.
Customers are also responsible for how they use, adapt and implement the purchased digital products.
4. No Professional Advice
Our products are for learning, productivity, creative and business reference purposes only.
They do not replace advice from qualified professionals. For legal, medical, financial, tax, compliance or technical decisions, please consult a qualified professional.
Intellectual Property Rights
This Intellectual Property Rights Policy explains how digital products purchased from Arborwoods Virtual may be used.
1. Customer Use Rights
When you purchase a digital product from Arborwoods Virtual, you receive access to the purchased file for personal learning, productivity, creative work or internal business use.
You may read, use, edit, adapt and apply the product in your own personal work, business workflow, study, content creation or internal projects, unless a specific product page states otherwise.
2. What Purchase Does Not Include
Purchasing a digital product does not transfer ownership of:
Arborwoods Virtual brand assets
Website design and layout
Product descriptions
Product images and listing content
Curated collections
Download links
File packaging structure
Store content and presentation style
3. What Is Not Allowed
Without written permission, customers may not:
Resell the original purchased files
Redistribute or publicly share the files
Upload the files to public platforms
Give away the files as free downloads
Republish the original packaged product
Share private download links
Claim the original product package as their own
Sell the same purchased file as a standalone digital product
4. Fair and Practical Use
We understand that customers purchase digital products to use them.
Normal use is allowed, including applying prompts, using templates, adapting worksheets, learning from PDF guides and using the materials inside personal or internal business workflows.
Our goal is not to restrict reasonable customer use, but to prevent unauthorised copying, resale, public sharing or misuse of the original packaged digital products.
5. Third-Party Materials
Some products may include, reference or be inspired by third-party, open-source, public-domain, licensed or publicly available materials.
Such third-party rights remain with their respective owners.
We aim to curate and present digital resources in a useful, structured and good-faith manner.
6. Rights Concerns and Takedown Requests
If you believe that any content on our website infringes your rights, please contact us at:
hello@arborwoodsvirtual.com
Please include:
Your name and contact information
The content or product concerned
A description of your rights
Relevant supporting information
We will review the matter and take appropriate action where ne